Policies

At Visual Terrains, we strive to ensure that your order is processed and delivered with the utmost care and efficiency. Please review our fulfillment and shipping policy below for details on how we handle your orders.
 

Order Processing:

• All orders are processed within 2-3 business days.

• Orders are not processed or shipped on weekends or holidays.

• If we experience a high volume of orders, processing may be delayed by a few days. We will notify you of any significant delays.
   

Shipping Rates and Delivery Estimates:

• Shipping charges for your order will be calculated and displayed at checkout.

• Delivery estimates vary based on your location and the shipping method chosen at checkout. Typical delivery times are:

  • Standard Shipping: 5-7 business days

  • Expedited Shipping: 2-3 business days

  • Overnight Shipping: 1-2 business days
     

Shipping Confirmation and Order Tracking:

• You will receive a shipping confirmation email once your order has shipped, including tracking information.

International Shipping:

• We currently ship to select international destinations. Shipping charges and delivery times will vary based on the destination and shipping method chosen.

• Please note that international orders may be subject to customs fees, import duties, and taxes, which are the responsibility of the recipient.
   

Damages and Issues:

• We take great care to ensure your order arrives safely. If you receive a damaged or defective item, please contact us immediately at [your email address] with your order number and a photo of the damaged item.

• We will work with you to resolve the issue promptly.
   

Returns and Refunds:

• Please refer to our Refund Policy for information on how to return items and request a refund.

Contact Us:

If you have any questions or concerns about your order, please contact our customer service team at [your email address]. We are here to assist you and ensure you have a positive experience with Visual Terrains.

Thank you for your support and for choosing Visual Terrains. We appreciate your business!

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Privacy Policy

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Effective Date:  June 1st, 2024

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1. Introduction Visual Terrains ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [VisualTerrains.com].

2. Information We Collect

• Personal Information: We may collect personal information such as your name, email address, phone number, and shipping address when you make a purchase, sign up for our newsletter, or contact us.

• Payment Information: We collect payment information, such as credit card numbers, billing addresses, and other payment details, to process transactions.

• Usage Data: We collect information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on our site.

3. How We Use Your Information

• To Process Transactions: We use your personal and payment information to complete purchases and provide you with the products and services you request.

• To Communicate with You: We may use your contact information to send you updates about your order, respond to inquiries, and send promotional materials if you have opted in to receive them.

• To Improve Our Services: We analyze usage data to improve our website, products, and services.

• To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes.

4. Sharing Your Information

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, shipping, and marketing.

• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Data Security We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure.

7. Your Rights

• Access and Update: You have the right to access and update your personal information.

• Opt-Out: You can opt out of receiving promotional emails from us by following the unsubscribe link in those emails.

• Data Deletion: You may request that we delete your personal information, subject to certain legal obligations.

8. Children's Privacy Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date.

10. Contact Us If you have any questions about this Privacy Policy, please contact us at:

Hasan Taş Süme
Email: info@visualterrains.com
Address: 3370 Pharoahs Lane, Sebastopol, CA 95472

Thank you for trusting Visual Terrains with your personal information.